Are you an authorized distributor?
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No. MSA Industrial Systems operates as a wholesale industrial supplier and electrical consolidator. We specialize in sourcing and distributing industrial electronic components used in factory automation, control systems, and manufacturing environments. Our extensive supplier network allows us to provide both current production and hard-to-find components.
Where are you located?
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MSA Industrial Systems supports customers across North America. We do not offer walk-in service — our team focuses on supporting customers directly at their facilities. Our engineers and sales specialists frequently visit industrial plants to understand equipment needs, assist with component selection, and provide technical guidance. We believe in modernizing industrial supply: instead of waiting behind a desk, we go directly to our customers. For sales inquiries call +1 (928) 336-8843 · For engineering support call +1 (928) 988-0801.
How do I place an order or pay for my order?
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Customers with approved NET 30 credit terms must submit a Purchase Order (PO) generated through their company's purchasing system. All other customers may pay using Credit Card, ACH Transfer, or Company Check. MSA also provides a secure payment link that allows customers to process payment online and automatically generate their invoice.
How do I submit a Request for Quote (RFQ)?
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You can submit a quote request in two ways. (1) Through our website: search for the desired part number, add items to your cart, and select "Get a Quote" — our team will review and respond quickly. (2) By email: send your RFQ directly to sales@msaindustrialsystems.com and our team will prepare your quotation promptly.
What are your hours of operation?
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Our office hours are Monday through Friday from 7:00 AM to 6:00 PM Pacific Time. However, industrial operations don't always follow regular business hours — for urgent situations, we offer 24-hour emergency assistance. After-hours emergencies: call +1 (928) 988-0801.
Where should I send my purchase order?
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Please email all purchase orders to sales@msaindustrialsystems.com.
Do you offer emergency shipping services?
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Yes. We understand that downtime can be costly. If you have an urgent requirement, contact us and we will work to arrange expedited or emergency shipping whenever possible. For after-hours emergencies, call +1 (928) 988-0801.
When will my order ship?
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Most orders are processed and shipped the same day they are received, depending on product availability and order timing.
What is the order cut-off time for same-day shipping?
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Orders requesting FedEx Priority, 2-Day, or Express Saver shipping received before 3:00 PM Pacific Time are typically processed the same day. Orders requesting Ground shipping or without a specified shipping method may be processed the following business day.
The part I need is obsolete. Can you help?
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Yes. MSA specializes in sourcing hard-to-find and obsolete industrial automation components. Our global sourcing network allows us to locate legacy parts that help customers maintain and extend the life of existing equipment and control systems.
Do you offer a warranty on your products?
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Yes. Most parts supplied by MSA Industrial Systems include a six-month warranty.
How do I return a part (RMA)?
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To request a Return Merchandise Authorization (RMA), please contact our team at sales@msaindustrialsystems.com. Our team will guide you through the return process.